How do I match items I've already added to Decorative Collective to items I've already added to my website?

Scenario

You've added a number of items to Decorative Collective DIRECTLY using their website (not using your website manager with us).

AND

You've separately added those same items to your website manager with us.

As such, there isn't a "link" between the two meaning that the website manager reports these items haven't been added to Decorative Collective.

This could also cause you to re-add the item to Decorative Collective resulting in duplicates.

What to do

In your website manager, go to:-

1) "Marketplaces and integrations" in the main menu

2) Then pick "Decorative Collective"

3) Scroll down to the "Match items separately uploaded" section and follow the on screen instructions and the website manager will attempt to automatically match these items for you based on the item name and/or reference number(s).

Limitations

The item matcher works using reference numbers and item names uploaded to Decorative Collective.

If you've called the same item a different name, or used a different reference number, then the matcher won't be able to make a match as for all intensive purposes these aren't the same item.

Also, due to limitations in the services provided by Decorative Collective, which we use to help match your products, we’re unable to retrieve certain details such as periods, period descriptions, and categories once an item has been uploaded onto Decorative Collective.

As a result, if you update a product after it has been matched from your website to Decorative Collective, you may need to re-enter this missing information when updating the product on your website.