Shortcut to this page: http://faq.ph9.com/faq_question.asp?key=1270&topic=i-didnt-realise-there-was-a-12-month-contract-for-your-off-the-shelf-websites
I didn't realise there was a 12 month contract for your off the shelf websites
We make it as clear as possible that there is a 12 month commitment to our services.

Here are three places this is made clear:-

1) Before you sign up to the direct debit with GoCardless, there are the following checkboxes making it clear that there is a 12 month commitment, and another checkbox to agree to our terms and conditions. It is not possible to set up the direct debit with GoCardless with us unless these tickboxes are checked.

12 month contract - email


2) When you make your initial enquiry about a website, we send you an email with information about our services, example websites, and pricing. In the pricing section of the email we make it clear about the 12 month commitment. An extract of that email can be found below:-

12 month contract - email


3) In our terms and conditions which you tick and agree to when signing up (as per point 1 above) and are referenced in almost every electronic communication including the signature of our emails, copies of invoices, etc.

Shortcut to this page: http://faq.ph9.com/faq_question.asp?key=1270&topic=i-didnt-realise-there-was-a-12-month-contract-for-your-off-the-shelf-websites


© 2024 ph9 Ltd. Any FAQ, guides, advice or acticles here is provided "as is" with no warranty and as per our terms and conditions at www.ph9.com/terms