|Shortcut to this page: http://faq.ph9.com/faq_question.asp?key=1261&topic=my-account-keeps-getting-blocked-due-to-incorrect-password|
|My account keeps getting blocked due to incorrect password|
You keep having issues logging into your email because your account is getting locked out.
Why this happens
Your account will get locked in one of the following scenarios:-
Please note that the account lock out is automatic (it's not a human being deciding to lock you out) and it can NOT be turned off.
What to do about it
a) Make sure you are using the correct password to login to your email
b) Make sure EVERY device you have (eg phone, tablet, computer) which is used to check your email has the correct password entered in
c) Double check there are no OLD or UNUSED devices you have which are configured to use email which have an old password entered in. We've had cases in the past where clients have got 3 computers in an office, but they only regurly use 2 of them. The third (older) computer in the office was also configured to access email but nobody had updated the password in it when the password was changed. Because it kept trying to automatically log in using an old password, this is what was locking out the account.
NOTE - We can unlock your account manually, BUT it will automatically become locked out again if the problem keeps occuring (eg something keeps trying to login with the wrong password). This is automatic and not something we can control so the key is to prevent the problem from happening as per the instructions above.
Shortcut to this page: http://faq.ph9.com/faq_question.asp?key=1261&topic=my-account-keeps-getting-blocked-due-to-incorrect-password
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