|Shortcut to this page: http://faq.ph9.com/faq_question.asp?key=1227&topic=timescales-and-response-times|
|Timescales and response times|
Tickets logged before 4pm (on a working day)
Tickets logged after 4pm (or on a non working day)
Time of day we respond
Response versus fix
Help us to help you (please provide information!)
Weekends / evenings / out of hours emergencies
Our normal working days are Monday to Friday excluding bank holidays and between Christmas and New Year.
DNS changes or email provider switches
If you require DNS changes or need to switch email provider, please provide 2 working days notice, and note that these types of changes can take up to 24 hours to propagate.
We do not do these changes on a Friday in case you have issues at the weekend and we are not around to help.
Website go lives
We require 2 working days notice to put a website live.
We do not do go lives on a Friday in case there are issues over the weekend and we're not around to help.
We can not guarantee go live dates if we did not register the domain name (although we'll always do our absolute best to assist!)
Bespoke work & alterations
These are scheduled in on our development diary, and vary depending on how complex the work is and how busy our diary is at the time. We should advise you when the work is booked in but if you're unsure please don't hesitate to contact us.
Feature requests to off the shelf websites
If you've requested a feature on one of our off the shelf websites, please click here for more information on how we manage feature requests
Shortcut to this page: http://faq.ph9.com/faq_question.asp?key=1227&topic=timescales-and-response-times