Are you using an Android tablet?

If your device is not an iPad, Samsung, Sony or HTC, first please check to see if it runs Android as the majority of non-Apple tablets run Android. It's usually only Apples, Kindles and Blackberrys that don't run Android. You can find out if your device does use Android by consulting the box or manual that came with it, or checking on the manufacturers website. If your device does run Android please go back and follow the Android instructions.


Step by step instructions

We are lucky enough to own an iPad and Android devices so we have been able to create step by step instructions with pictures for these. Due to the small number of people using other devices such as Kindle and Blackberry Tablets, we do not have dedicated instructions for these devices (as this would most likely involve purchasing one which we can't financially justify due to their relatively low uptake).

However you should be able to set up your account using the details below and using the instructions provided by the manufacturer of the device you have purchased, or with help from whoever you purchased it from. Here are all the details you need:-


Incoming server

Type: IMAP

Port: 143

Address / URL / name: mail.ph9mail.co.uk

Authentication: Authentication IS required (eg your username and password, see below)

Security / SSL:

• Password encryption required
  
• SSL required

Outgoing server

Type: SMTP

Port: 25 (also see note below)

Address / URL / name: mail.ph9mail.co.uk

Authentication: Authentication IS required (eg your username and password, see below)

Security / SSL:

• Password encryption required
  
• SSL required

Note if your Internet Service Provider (ISP) blocks outgoing email / SMTP then please use the port number of 81 instead of 25. Common internet providers to block port 25 are Orange and Three Mobile.


Username & password

This will have been provided to you when your email address was set up, and provided to you by email or in your ph9 welcome pack.

The username will most likely be your email address. Please note due to security and data protection laws we are not able to provide passwords over the phone. Should you have lost your username and password please:-

1) Check your email for it
2) Submit a support ticket via your website manager and we will send it to you by email



DISCLAIMER: These instructions are provided as a guide, and without warranty.