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Android phone / tablet (eg Samsung, Google Pixel, HTC etc)

Please note - Google regularly change the design of Android and its web browser. So these instructions are subject to change, but should act as a good guide.

Why do I need to refresh?

Whenever you view a web page on the internet it`s not actually appearing from the internet. The web page has been downloaded to your phone / tablet and you are viewing it from your phone / tablet. This happens as the web page is loading.

It's a bit of an "old fashioned" way of doing things, but unfortunately this is the way the internet has worked for well over 20 years, and isn't something we can control :(

So if a web page appears out of date, or if it has been updated, sometimes you will need to "refresh" the page to see it how it should now look.

This is a common issue when it comes to pictures, content or style changes.

Before you refresh!!

Firstly, make sure you are looking at the page which is showing out of date content. This is very important. For example, if a picture appears to be an old one, be sure to be viewing the page which shows this picture as it must be this page which you refresh.

How to refresh

On your web browser, scroll to the very top of the page. You then need to look for one of these icons...

A refresh/reload icon

If you can see this icon, click on it to refresh.

A triple dots icon

If you can see an icon like this (3 dots on top of each other), then click on it, and then click on the refresh/reload icon

Step 1...

Step 2...

How to "force" refresh / clear browsing data

Sometimes a normal refresh won't cut it, as mobile browsers will often "cache" or remember files, meaning you don't see changes to a website.

The process for clearing browsing data, or doing a "force" refresh vary from device to device. The below is a rough guide only. If this doesn't work on your particular device, please have a look on google for instructions for your particular device.

  • Launch the Chrome app.
  • Tap the Menu icon (the one with three dots)
  • Tap Settings.
  • Tap Privacy.
  • Tap Clear Browsing Data.
  • Select Cached images and files and Cookies and site data.
  • Tap Clear data.

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