Please note briefly - these instructions are applicable to those clients who have their Outlook configured using IMAP. THis accounts for about 90% of our clients and we have made this standard since about 2009. If you configured your email account on your computer prior to this, then these instructions may not apply.


Showing all folders on Outlook (like Junk Mail, sent, custom folders etc)

To show all folders you have stored on your email account on Outlook (like your junk mail folder, sent folder, or folders created on another computer), you will need to subscribe to the folders. A little annoying but just the way Outlook works unfortunately. These instructions will show you how to do this.


Firstly, open up Outlook by clicking on it`s icon (generally located in the Taskbar)



Once it has loaded, right click on your email account and select the ‘IMAP Folders…’ option from the drop down.



Once this has been selected a window will pop up similar to the following. On here click the ‘Query’ button to retrieve a list of all relevant folders for that email account.

1. Once you have pressed the ‘Query’ Button and results have been returned you will see a list of all the associated folders for this account. Select all the folders from the list and click the subscribe button.
   
   
2. Then untick the ‘When displaying hierarchy in Outlook, show only subscribed folders.’ Option near the bottom of the window.
   
   
3. Then press the apply button to save your changes amd then OK
   
   
4. You should be able to view a list of your folders
   
   
5. If you can`t make sure you have expanded your email folder by clicking on the small triangle icon to the left of it
   
   

Please note:-Outlook will also display a seperate Inbox, Sent Items, Deleted Items and Junk Mail Folder above your mailbox in a section called "Outlook data file" or "Personal folders". In most cases (depending on how your computer is configured) you should ignore this as it`s not used

Please note / disclaimer - We provide a email accounts as part of our service. These email accounts can be accessed directly using our web based email system at www.ph9mail.co.uk. You can also configure the software of your choice (such as the above) to access your email. However as this software isn`t made or provided by us we can not provide any warranty on it, or it working correctly. So these instructions are provided "as is" and as a guide. Should you need your computer or email software configuring properly or need computer help please contact us and we can put you in touch with our IT support company who can do this for you.