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If you are getting an error message please log a tech support ticket at www.[[CompanyName]]support.co.uk. Please MAKE SURE that you provide us with the following information:-

  1. The error message you are receiving

  2. What you do (which buttons you press etc) to make this error happen. Please be as detailed as possible and list all the steps you took to receive this error so that we can try and re-create this problem so we can see it happening and resolve it for you.

  3. What type of computer you are using (a PC or Mac)

  4. What type of web browser you are using (eg Internet Explorer, Firefox, Safari, Chrome)

Please note you must make sure you provide us with all of the above information when submitting an error message. Please be as detailed as possible.

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