Log a support ticket

Via your website manager you can:-

• Log a support ticket for guaranteed same working day response (if requested before 4pm UK time)
• Reply or view existing tickets
• Billing history
• And more!

 

This is available on all of our website managers, but differs where depending on whether you have a website created since around 2013/2014, or one created earlier. Please find appropriate instructions below for all of our sites:-


Newer websites
 

1. Log into your website manager
    
2. If using a mobile/tablet, click on the icon in the top right, and click on "Help, Billing & Upgrades". Then you'll find a menu with more options
   
   
    
3. If using a computer / laptop, scroll down on the menu on the left and click on "Help, Billing & Upgrades"
   
   

 

Older websites

Old website managers - type 1



Old website managers - type 2