iPad / iPad Air / iPad Mini

How to setup your email on an iPad / iPad Air / iPad Mini

These instructions show you how to configure your email account with [[CompanyName]]. To set up non-[[CompanyName]] email accounts, contact the company that has provided you with that email account

Please read the following BEFORE proceeding:-

• Please make sure you follow these instructions in every detail otherwise they might not work.
   
• As Apple change the layout of some of the screens on the iPad when they release their "iOS" updates, these screenshots shown in these instructions may be slightly different to what you see on your phone
   
• We are only an email service provider, and do not provide the email software that runs on your iPad as it is made by Apple rather than us, so please note:-
  • You use the software on your iPad at your own risk; and we provide no warranty over this

The instructions below are accompanied by screenshots. In the screenshots we have highlighted the sections you need to click on in red

 

STEP ONE:

Click on the "Settings" icon on the iPad home screen

 

STEP TWO:

 

a) Click on "Mail, Contacts, Calendars" on the left

b) Click on "Add account" on the right

 

STEP THREE:

 

Click on "Other"

 

STEP FOUR:

 

Click on "Add Mail Account"

 

STEP FIVE:

 

a) Enter in your name, and the email address provided to you by [[CompanyName]]. If you can`t remember your login credentials please click here.

b) When finished, press the "Save" button

 

STEP SIX:

 

a) Enter in [[MailServer]] in the "Host Name" box

b) Enter in the username provided by [[CompanyName]] in the "User Name" box. This must be the exact username we have provided you with

c) Enter in your password

d) Duplicate all of the above information in the "Outgoing Mail Server" section. Although it may say optional, it is not optional and must be entered

e) When finished, press the "Save" button

 

STEP SEVEN:

 

After pausing briefly, it will say that it can not connect via SSL, and ask if you would like to conitnue. Press Yes. It will ask you this twice

 

STEP EIGHT:

 

You`re now done. Return to the main iPad screen and click on the Mail icon to use your email

 

Still doesn`t work?

1) If you are with Three mobile, or Orange, or you receive errors with not being able to send emails, then please follow these additional instructions.. These instructions are made for iPhone but should also work for iPad. Please click here.

2) If it doesn`t work first time, this is usually because people haven`t followed the above instructions correctly so please re-follow and double check

3) If having problems there may be a fault with your iPhone. We'd recommend contacting Apple support or you may be better contacting our IT Support partners Them Digital who provide computer and IT Support Services. You can contact them on support@themdigital.co.uk or on +44 (0)20 7490 2163
 

DISCLAIMER: These instructions are provided as a guide, and without warranty