General info and answers - integration with our websites and the DC
General info
You can add an item to Decorative using the integration on our websites
Once an item is added, every time you update it it will also be updated automatically for you on the Decorative Collective site. Convenient and time saving! To add an item, just change "Include this item" below from "No" to "Yes" on the "Marketplaces / third party" tab when adding/updating a product on your website.
All the details about your item, including pictures, will be automatically sent to the Decorative Collective so you don't have to do it.
This makes your life easier by only having to add an item to your website, and not having to login to the Decorative Collective and do it all over again.
Caveats
- Once you have added an item to the Decorative Collective via your website, it is not possible to delete it without logging in directly to the Decorative Collective. This is a limitation their end which we don't have control over, sorry!
- Item may take upto 10 minutes to be added or updated on the Decorative Collective. We do them in batches due to a server limitation at their end
Problems with the integration / troubleshooting
It is our mission to make computers and the web easy. We want to make life as simple as possible for our dealers and save them time.
If you have an issue with the integration, please just raise a tech support ticket and we'll do our absolute best to resolve it ASAP.
Please note that if there is an issue with the Decorative Collective accepting information from our websites, we may need to report it to them. Our reports are usually dismissed, and we often have to go to extensive effort to prove the issue is at their end in order to get it resolved. So if this is the case we'll do our very best, please just bear with us. Please just raise a support ticket via your website manager and leave the rest to us.