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|How do I check my junk mail?|
You should receive an email once a day to let you know if messages have been added to your junk mail folder. The email will come from "Postmaster" with a subject of "Junk E-mail report". It will look something like this:-
How do I check my junk mail and see the messages that have been "junked"?
There are two ways to check your junk mail:-
How do I stop emails going into my junk mail folder? (white listing)
If there is a message in your junk mail folder which is a valid email, and you want to make sure emails from this person never go into your junk mailbox, you can do this by adding them to your white list. Please follow the instructions on how to do this by clicking here.
Please note - if you have anti-spam software on your machine note that this is seperate from our anti-spam service so if you mark someone as a "safe sender" on your computer it won`t necessarily have any effect on the anti-spam system we provide, so please click here to read our instructions. Thanks! :)
About spam - and why messages get marked as spam.... and why it`s never 100% accurate
Please note - the reasons messages get marked as spam change all the time as spam trends change. So the below is just a basic guide.
We use SpamAssasin as a junk mail filter on our email servers. It is one of the world’s leading anti-spam products, and one of the most popular and proven. However no anti-spam software (unless it’s a human being) is 100% accurate unfortunately so sometimes you will get valid emails going into your junk mail folder. Our email server sends an email to you once a day letting you know which emails have been put into that folder so you’re aware though.
If you’re getting valid emails going into your junk folder, some of the most likely reasons for this (to name but a few) are:-
That’s just a few reasons though, there are tons of things that set spam filters off. The best thing to do if you keep getting the same person ending up in your junk mail folder is to add them to your white list. For instructions on how to do this, please click here.
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