Shortcut to this page: http://faq.ph9.com/faq_question.asp?key=1309&topic=upgrade--change-my-plan
Upgrade / change my plan

Scenario

You're wanting to upgrade your website plan to access a range of new features for your website

How to I change the website plan that I'm on?

Simply get in touch with us and we'll change your plan for you, either by emailing us at hello@ph9.com or calling us on +44 (0)1332 898 429

How do I find out what plan I'm currently on?

Simply -:

1) Login to your webiste manager
2) From the left hand menu, select 'Home / Dashboard'
3) Under the section 'Your plan', you'll be able to see the plan you're currently on

What plans do you have available?

We currently have 3 plans -:
  • Small
  • Medium
  • Large
For a list of all the plan pricing and features, please see below -:

What happens if I change plan in the middle of the month?


In the scenario that you upgrade your plan in the middle of a month

You'll still have access to all the features of the plan that you upgrade to, however you will be charged for the remainder of the month for the difference in pricing of the plan you were on, to the plan you have upgraded to.

For example -:
  • You're on the Medium plan at £59.99 a month
  • It's the 15th of March
  • You wish to upgrade to the Large plan for £99.99 a month
  • You've already paid your £59.99 fee for this month
  • Since you'll still have half a months usage of the large plan, you'll be charged an additional fee for this month
  • The fee you are charged will be the difference between the 2 plans, divided by the remainding time you have left within the month (EG in this scenario, you'd be charged an additional £20 in order to use the large plan for the rest of the month)


In the scenario that you downgrade your plan in the middle of a month

As we require 1 months notice, you'll not be entitled for a refund for the remainding usage of the plan, so we recommend to plan the time you wish to downgrade around your monthly fee accordingly.


Shortcut to this page: http://faq.ph9.com/faq_question.asp?key=1309&topic=upgrade--change-my-plan


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